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Account Email Change

Account Email Change

New member | Level 2


I used to have a business in Australia & business account with dropbox [personal information removed as per the Community's Guidelines]
My email has been deactived a while ago and I wanted to see if I could access the old files in my account. 

I tried to reset the password, but it says I need to enter a 6 digit pin, unfortuantely the email is no longer active.


I probably have some security questions I can answer. 


Any help would be appreciated.


1 Reply 1

Re: Account Email Change


Hi @michaelbell; thanks for joining our Community!


Could you please send me a screenshot of the prompt (for the 6 digit pin) you get and also let me know if you were using two step authentication for that account so I can have a better look into this?


Thanks a bunch, Michael. 



Community Moderator @ Dropbox

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