Account Email Change

[michaelbell]

Hello,

I used to have a business in Australia & business account with dropbox [personal information removed as per the Community's Guidelines]
My email has been deactived a while ago and I wanted to see if I could access the old files in my account. 

I tried to reset the password, but it says I need to enter a 6 digit pin, unfortuantely the email is no longer active.

I probably have some security questions I can answer. 

Any help would be appreciated.
Thanks

Michael

[Walter]

Hi @michaelbell; thanks for joining our Community!

Could you please send me a screenshot of the prompt (for the 6 digit pin) you get and also let me know if you were using two step authentication for that account so I can have a better look into this?

Thanks a bunch, Michael.