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Account Email Change

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Account Email Change

New member | Level 2

Hello,

I used to have a business in Australia & business account with dropbox [personal information removed as per the Community's Guidelines]
My email has been deactived a while ago and I wanted to see if I could access the old files in my account. 

I tried to reset the password, but it says I need to enter a 6 digit pin, unfortuantely the email is no longer active.

 

I probably have some security questions I can answer. 

 

Any help would be appreciated.
Thanks

Michael

1 Reply 1
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Re: Account Email Change

Dropboxer

Hi @michaelbell; thanks for joining our Community!

 

Could you please send me a screenshot of the prompt (for the 6 digit pin) you get and also let me know if you were using two step authentication for that account so I can have a better look into this?

 

Thanks a bunch, Michael. 

 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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