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Account Hacked, Email Changed!

Account Hacked, Email Changed!

edwiin26
Explorer | Level 3

My account was hacked! I noticed my Email address was changed on my account and I wasn't able to log back in using my original email and password!! I have sensitive documents in my dropbox and many years of important documents in there and need access back to it! I was able to to screen shot a picture of the email the hacker changed it too and I still have access to the old email address I used for the account ! I created this new account just to contact customer support for help!!

 

Please Help!!!

EMERGENCY!!!

1 Reply 1

Re: Account Hacked, Email Changed!

Rich
Super User II

@edwiin26 wrote:

My account was hacked! I noticed my Email address was changed on my account and I wasn't able to log back in using my original email and password!!


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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