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Account access

New member | Level 2

My name is Daniel [personal information remvoed by moderator] and I’ve had an account for a long time and now I cannot access it because I don’t have my old phone number and my other recognized device (computer) is also currently out of commission. The information on that account is extremely important and I must have access to it ASAP. How do I get into my account? Help please!!!

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Re: Account access

Super User II

@Oldwolff wrote:

... I cannot access it because I don’t have my old phone number and my other recognized device (computer) is also currently out of commission.... How do I get into my account?


Without access to your verification device, you'll need to use the emergency backup codes that you were given when you activated two-step verification. Without them, or without another linked device, you won't be able to access the account.

 

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