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Account access

Account access

Saisabin
New member | Level 2

Hi,
I dont have access to my old phone number and I dont remember my password for the email address. How do I access my account? Please help

3 Replies 3

Re: Account access

Jay
Dropboxer

Hi @Saisabin, thanks for providing these details!

 

Do you have the Dropbox desktop application installed, which can be used to access the account by clicking the globe icon?

 

Have you tried these steps to login to your account with you don't have access to it?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account access

Saisabin
New member | Level 2
Hi Jay,
I dont have desktop application installed.
So I happened to lost my phone and then I changed my number, when I tried to relogin, it says two step verification and says code has been sent to the email address and then I cant access email and same old number as well, it was an email id i rarely used so, I am unable to get the access back, what do you suggest I should do

Re: Account access

Rich
Super User II

@Saisabin wrote:
So I happened to lost my phone and then I changed my number, when I tried to relogin, it says two step verification and says code has been sent to the email address and then I cant access email and same old number as well ...

You'll need to use the emergency backup codes you were given when you enabled two-step authentication. Without them, you won't be able to gain access to the account.

 

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