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Account charged even after I cancelled my service

Account charged even after I cancelled my service

underscores
New member | Level 2

Hi there, 

On February 19th I cancelled my Dropbox subscription. I received a confirmation email:dropbox.jpg

On the 23rd of February, I received a charge for a Dropbox subscription. 

I would like to receive a refund. 

Thank you

1 Reply 1

Re: Account charged even after I cancelled my service

Rich
Super User II

If you cancelled your account on the day that it was set to renew, then you would still be charged. Cancellations need to take place at least a day before your renewal date.

To see about a possible refund, if elligble, you'll need to contact Dropbox Support directly.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

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