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Account deleted when removed from a business account.

Account deleted when removed from a business account.

Leonie Gerner
Explorer | Level 3

Hi Giys,

 

i don't know how it happened but my account got deleted when a client removed me from a business account. I couldn't get hold of my files and workstuff - when I entered my emailadress Dropbox immediately created a new Dropboy Account. I have no idea how to get back to my account and all the stuff which I store there. HELLLP 

 

greetings from Berlin 

leonie

6 Replies 6

Re: Account deleted

Mark
Super User II

You need to ask the Business Admin to restore the account and instead of deleting it remove you from the Team


 


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Re: Account deleted

Leonie Gerner
Explorer | Level 3

but how is it possible that someone else is able to delete my personal/private account?

Re: Account deleted

Mark
Super User II

Because if you are in a Business account it isnt your account - it is theirs, it is in their account etc. 


 


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Re: Account deleted

Leonie Gerner
Explorer | Level 3

okay - but my private account got deleted aswell ... usually it is not possible, that other people can get hold of it right? 

Re: Account deleted

Leonie Gerner
Explorer | Level 3

like with content from the past years 

Re: Account deleted

Mark
Super User II

Deleting a business account cant delete a personal one as well - the business account doesnt even know the personal one exists. 

 

However, what CAN is not using it. So if you've not used the personal one in awhile it will be autodeleted. 


 


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    Mark Super User II
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    Leonie Gerner Explorer | Level 3
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