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Account disabled

Account disabled

Bobhenry
New member | Level 2

My account says disabled if I try to reset the password, I’ve been unable to login and I’m not sure why this has been an on going issue and I can’t figure out of to submit a ticket to real people or contact real person support even when I log into a account and go to support. I’m still getting billed for the account that I can’t even login to!!!!

2 Replies 2

Re: Account disabled

Bobhenry
New member | Level 2
And I have a plus account which is the account I’m trying to log into!!!! Which I’m assuming would give me more support options if I were able to login to it, posting her e is the only option I have because I had to make a new account to try to get some support.

Re: Account disabled

Daphne
Dropboxer

Hey @Bobhenry, I'm sorry to hear you're having trouble with this!

 

The best route would indeed be to get in contact with our Support team.

 

To do so, please visit this page via an incognito window (so you're signed out of Dropbox online), and fill in the relevant info under "Submit a help request".

 

You can then let me know the ticket number (eg. #1234567) you receive, so that I can pass along the info you provided here already.

 

Hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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