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Account downgrade and transferring of files

Camile
Explorer | Level 4

How do I do a  downgrade of my account? What happens to my files after the downgrade? If I transfer them to a different folder in dropbox will they  be lost after the downgrade takes effect?

6 Replies 6

Re: Account downgrade and transferring of files

Dropboxer
Dropboxer
Hey there @Camile! Let’s tackle your questions one by one. 
 
First, if you’d like to cancel your Plus or Professional plan:
  1. Sign in to dropbox.com
  2. Click your avatar or profile picture.
  3. Click Settings.
  4. Click Plan.
  5. At the bottom of the page, choose Cancel plan.
If you’re a member of a Business team, you can leave the team. If you’d like to cancel your Business subscription and you’re the admin:
  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage subscriptions.
  5. Click Cancel your plan.
Please remember that when you downgrade, your Dropbox account may go over quota. This means that your files will no longer sync between devices that are connected to your Dropbox account and you won’t be able to add/restore/edit files via the website
 
Furthermore, I’d kindly recommend moving files to other folders before the downgrade, in case your account goes over the storage limit after the downgrade. In order to make space, I’d recommend either making space by removing unwanted content (including shared folders), as well as earning space. You can find more info on your Dropbox account’s space by visiting your Plan tab in your Settings.
 
Nevertheless, please remember that already existing files in your Dropbox accounts won’t get deleted after the downgrade. 
 
I hope this helps! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Account downgrade and transferring of files

Sarakatrine New member | Level 2
New member | Level 2
But I have deleted most of my files and it’s still telling me that’s filled and that I have to upgrade. ..? It’s like it’s not accepting that I’ve emptied the account?

Re: Account downgrade and transferring of files

Dropboxer
Dropboxer
 
If you’re getting a notification that you don’t have space in your account, one of the first steps to take would be to navigate to your Plan tab. There, you can find more info about how much storage is available, as well as how much is being taken up by regular and shared content
 
 
I hope this helped to some extent. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: Account downgrade and transferring of files

mike020 New member | Level 2
New member | Level 2

I used Smart Sync and then I downgraded. Now I'm unable to get my files back.

Re: Account downgrade and transferring of files

Super User II
Super User II

@mike020 wrote:

I used Smart Sync and then I downgraded. Now I'm unable to get my files back.


You can still access and download your files through the Dropbox website.

Re: Account downgrade and transferring of files

Dropboxer
Dropboxer

Hey @mike020, welcome to the Dropbox Community!

As @Rich said, whether you downgrade or upgrade, your files are still accessible through the website. 

However, if you're getting any error messages, don't hesitate to get back to us with any additional info and screenshots (without personal info). 

Let us know!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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