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Account email was hacked and shut down, need to change it

Account email was hacked and shut down, need to change it

Ronald Hinton
Explorer | Level 3

Cannot find any other way than to ask here. 

 

Thanks

 

Ron

1 Accepted Solution

Accepted Solutions

Re: Account email was hacked and shut down, need to change it

Rich
Super User II

@Ronald Hinton wrote:

I got the Tickcet screen and told them, thanks.


Keep in mind that Dropbox Support only works on business days, so you'll likely have to wait a few days for a response. Also, please don't post any additional personal information to this public forum, per the Community's Guidelines. I've had to edit your posts to remove your email addresses.

View solution in original post

9 Replies 9

Re: Account email was hacked and shut down, need to change it

Jay
Dropboxer

Hi @Ronald Hinton, thanks for messaging the Community.

 

I'm sorry to hear about this situation. Have you tried contacting the support team to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

 

Assuming your actual email has been compromised, please enter an email that you can currently access in order to receive emails from Dropbox and respond to them.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account email was hacked and shut down, need to change it

Ronald Hinton
Explorer | Level 3

Hello, 

 

Please change to [personal information removed per the Community's Guidelines] And I only need two licenses now, so set me up with the 2-3 minimum or whatever it is,

 

Thank you !!!

 

Ron Hinton

Re: Account email was hacked and shut down, need to change it

Rich
Super User II

@Ronald Hinton wrote:

Please change to [removed] And I only need two licenses now, so set me up with the 2-3 minimum or whatever it is


No one here can do that for you. You need to follow the link that Jay provided above and open a ticket with Support.

Re: Account email was hacked and shut down, need to change it

Ronald Hinton
Explorer | Level 3

Hello,

 

I've spent 20 minutes looking for a way to get my [removed] account changed to [removed] and close this free account I had to create to even speak to you.  I ran out of time and space, I give up.

 

Ron

Re: Account email was hacked and shut down, need to change it

Ronald Hinton
Explorer | Level 3

To be perfectly blunt, sending me to a chatbot [or to ask the community] is not customer service. It is abandonment. My "Open Ticket' is just a template page with nothing addressed to me.  Using your site is downright odd.

 

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Re: Account email was hacked and shut down, need to change it

Ronald Hinton
Explorer | Level 3

I see no 'ticket or automated response.'

Re: Account email was hacked and shut down, need to change it

Ronald Hinton
Explorer | Level 3

I did the Incognito screen and logged out, I got the Tickcet screen and told them, thanks. I am on ZANAX for heart issues, sorry if I am an ass.

 

Ron

Re: Account email was hacked and shut down, need to change it

Rich
Super User II

@Ronald Hinton wrote:

I got the Tickcet screen and told them, thanks.


Keep in mind that Dropbox Support only works on business days, so you'll likely have to wait a few days for a response. Also, please don't post any additional personal information to this public forum, per the Community's Guidelines. I've had to edit your posts to remove your email addresses.

View solution in original post

Re: Account email was hacked and shut down, need to change it

Ronald Hinton
Explorer | Level 3

OKIE DOKIE,,,

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