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Account hacked email changed and shut down. Lost all photos. Please help.

Account hacked email changed and shut down. Lost all photos. Please help.

Aja Rolle
Explorer | Level 4

I got an email today saying there was a new sign in on my account. By the time I checked, my account was gone. Years of pictures are gone. I tried to change my password, but it made me make a new account. They have changed the email. Is there any way to get my account back? Is there a way to get help from anyone at Dropbox????
They changed it to: New email address: [personal information removed as per Community Guidelines]

3 Replies 3

Re: Account hacked email changed and shut down. Lost all photos. Please help.

Lusil
Dropboxer
Hi there @Aja Rolle, thanks for reaching out to us and sorry to hear about this. 

Since you've already tried some troubleshooting - awesome work by the way - the best next step would be to contact our Support team. 

You can do that by going through this link via an incognito window (without being signed in on any account) and filling out the form. 

Once you do that, let me know the ticket ID (eg. #1234567) so that I can pass your comments along. 

Let me know if you have any trouble along the way, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account hacked email changed and shut down. Lost all photos. Please help.

Aja Rolle
Explorer | Level 4

Thank you for getting back to me. The ticket ID number is 12174184.

Re: Account hacked email changed and shut down. Lost all photos. Please help.

Lusil
Dropboxer
Thanks, @Aja Rolle!

I just replied to your email, so whenever you have a moment, check your inbox. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    Aja Rolle Explorer | Level 4
What do Dropbox user levels mean?
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