I'm sorry to hear about this situation. Could you clarify what you mean by the recovery email being changed? Is this the email address used for the Dropbox account itself, since this is where any password resets would go to?
Currently, we only provide phone support for team admins of paid Dropbox Business subscriptions via the admin console. Has the user tried contacting the support team already via email?
If you need any further assistance, please let me know!
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