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Account hacked

Account hacked

Pjam
New member | Level 2

Hi, my business partners accoun't has been hacked and recovery email changed.  Who can i contact to stop this and how can i speak to someone via the phone?!

1 Reply 1

Re: Account hacked

Jay
Dropboxer

Hi @Pjam, thanks for contacting us.

 

I'm sorry to hear about this situation. Could you clarify what you mean by the recovery email being changed? Is this the email address used for the Dropbox account itself, since this is where any password resets would go to?

 

Currently, we only provide phone support for team admins of paid Dropbox Business subscriptions via the admin console. Has the user tried contacting the support team already via email?

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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