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Account locked! Need a call, not a bot :(

Account locked! Need a call, not a bot :(

TPrince1
New member | Level 2

Hoping someone can help me. I had an account for work and we changed our emails. I didn't have time to change my email in my dropbox before they shut off the email so now I'm locked out of the account but we are still paying for it. I have no way to get into this account and I'm the only admin on it. Not sure what to do. I don't want to start a new account and pay for both. Any suggestions?

1 Reply 1

Re: Account locked! Need a call, not a bot :(

Mark
Super User II

You need to send an email via Support when not logged in at www.dropbox.com/support to stop your payments and then set up a new account with your new email. 


 


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