Account not accessible with new devices

[MFR61]

I cannot Access my Dropbox account with new devices. When I try to reset password I do not receive the reset e-Mail. How can I get back to my Account eventually?

Best Regards 

Michael

[Walter · Accepted solution]

Hey @MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

Thanks a bunch, Michael!

[MFR61]

Hi Walter, 

I accepted the Solution to handle the issue via e-Mail contact.

Since then nobody approached me to resolve the issue with the Access to my blocked Drop Box Account. May I ask for further Support please. In this blocked Account I have a lot of pictures which I do not warnt to loose.

Thanks for your Kind Support.

Michael

[Walter]

I've just sent you an email to investigate @MFR61.

Please take a look at your email's inbox and we'll take it from there. 

[mehrajdube]

Did you find an answer to your trouble?

I am having a similar problem.

But NO help received.

Regards

[Jay]

Hi @mehrajdube, could you let me know exactly what you're experiencing on your devices?

Are you trying to connect to a desktop or mobile device? What OS are you currently running on there?

Any other info or screenshots (while hiding personal info) would be helpful!