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Account problem

Account problem

Space Raketa
New member | Level 2

Hello. I have a big problem with my account. I have two-step verification enabled on my account, but I cannot request a code, since my SIM card is disabled

I contacted the mobile operator and they said that it is impossible to restore my number until the operator puts my number on sale again

How can I solve this problem?

i dont have a reserve codes, cause i dont know how to recieve it

1 Reply 1

Re: Account problem

Mark
Super User II

The only way to resolve is by getting the SIM card active again - you cannot gain access to an account without those details. Or, you need to use the recovery codes you are given when setting up the account.


 


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