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Account recovery without email access

Account recovery without email access

newuser2319
Explorer | Level 4

Hello,

I made this secondary Dropbox account so I could post in the community for assistance.

I made a Dropbox account in high school and stored lots of old sentimental photos on it. However, my school wiped all of our emails after graduation so I no longer have access to it. I still know my Dropbox password with this email but it has expired and I’m forced to do a reset via email. There is no way for me to ever regain access to this email in order to reset my password. Is there any way I can change the email on file in order to recover these old sentimental photos?

Please help
Cole

2 Replies 2

Re: Account recovery without email access

Chris_J
Super User

Hello

thanks for reaching out.  Take a look at this article https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access 

 

I hope this helps otherwise, you may want to fill out a Support Ticket: https://www.dropbox.com/support 


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Account recovery without email access

Rich
Super User II

@newuser2319 wrote:

Is there any way I can change the email on file in order to recover these old sentimental photos?


You can only change the email address if you have access to the account. Without access to the old email, you won't be able to receive reset information for your password. Perhaps you can contact your school and ask them to temporarily re-activate your old email address.

 

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