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Account recovery

Account recovery

Ashleyperez25
New member | Level 2
I got a new phone and totally forgot to get my log in info from my old one but have already cleared that phone. Is there anyway Dropbox can help you find info on your account using a serial address, ip, Emei, or anything ? I have years worth of pictures on my Dropbox and it’s been very hard knowing I can’t see those pictures ever again.
1 Reply 1

Re: Account recovery

Rich
Super User II

@Ashleyperez25 wrote:
Is there anyway Dropbox can help you find info on your account using a serial address, ip, Emei, or anything ?

Your account login IS your email address. Try to sign in on the Dropbox website using your various email addresses until you find the correct one. Try to reset the password if necessary.

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