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Account recovery

Account recovery

Ijustwantmytapes
Explorer | Level 3

So My password expired on my account and it I can’t access that email because I was about 6 years old when I made it. I’ve been using Dropbox for years but out of nowhere my password expired. Imagine I still remember my email and password for the account but since it’s expired now I can’t access anything from my whole childhood life and have been locked out for months. I just need my stuff back and my account this is crazy

4 Replies 4

Re: Account recovery

Mark
Super User II

Without access to the email its not possible to regain access. Sorry. 

 

Can you not reset up the old email?


 


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Re: Account recovery

Ijustwantmytapes
Explorer | Level 3
No not at all. I made a Dropbox when it first came out and used my very first email back when email wasn’t as important for verification and I can’t get ANY access to it only person had my password is my uncle who made the email for me and he’s dead. If I know the email and password to MY OWN Dropbox why won’t it just let me login to update my email or anything?

Re: Account recovery

Rich
Super User II

@Ijustwantmytapes wrote:
If I know the email and password to MY OWN Dropbox why won’t it just let me login to update my email or anything?

Because your password has expired, and without access to the email address associated with your Dropbox, there's no way to reset your password. With an expired password, and without access to the email address, the only way to gain access to the account would be if you already had another active device linked to the account.

 

Re: Account recovery

Ijustwantmytapes
Explorer | Level 3
The device is a old iPhone that is broken.. I’m the same owner though An I was logged into my drop box late 2019 on that phone but idk how to access that I even can see the files with my name that I shared with my current Dropbox this is crazy it has the only pictures of my parents in there an I can’t access them this is heart breaking
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    Ijustwantmytapes Explorer | Level 3
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    Rich Super User II
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    Mark Super User II
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