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Dropbox accounts & billing

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Re: Account registration

Re: Account registration

coolBiste
Explorer | Level 3

No, that can't be because I save all my passwords and everything on my platforms.

That means, when I press Register, a window appears with all of my e-mail addresses (already registered).

Re: Account registration

Jay
Dropboxer
Why would you need to use register, which creates a brand new account, if instead you need to login to the site?

Did you try to reset the password, or do you not want to do so for some reason?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account registration

coolBiste
Explorer | Level 3
I've already tried that, but then I got the message: Error resetting the password. Unfortunately the account has been deactivated

Re: Account registration

Jay
Dropboxer
If the account has been deactivated, then it means that either it was deleted by a team admin, if it was a member of a Dropbox Business team, or deleted by yourself via the site.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account registration

coolBiste
Explorer | Level 3
I use Dropbox as a private user and I have never deleted anything or done anything that goes into this domain.

Re: Account registration

Mark
Super User II

That then means @coolBiste that your account has been removed by Dropbox for some reason. 


 


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Re: Account registration

Jay
Dropboxer
I’d recommend getting in contact with our support team directly to look into this matter in more detail. 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to enter the email that has the issue when signing into Dropbox.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account registration

coolBiste
Explorer | Level 3
Ticket #12404576: DB: I can't sign in to Dropbox with the email.

Re: Account registration

coolBiste
Explorer | Level 3
Is that correct the way I sent the ticket?
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