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Account was deleted - Dropbox account connected to old email

Account was deleted - Dropbox account connected to old email

jwdbak
New member | Level 2

Hi,

 

Very unfortunate but all my files have been deleted, I didn't use my dropbox account for along time due to changing devices a couple of times and it was connected to an old email which I don't use anymore, this is very unfortunate but now I have lost loads of pictures and files with a lot of sentimental value. Is there a way to retrieve these files? I was able to log in to my old email and found that it was already deleted in march... What can I do?

1 Reply 1

Re: Account was deleted - Dropbox account connected to old email

Walter
Dropboxer

Hey @jwdbak; thanks for joining our Community!

 

If the account in question was deleted due to inactivity, I'm afraid there's nothing on our end we can do to restore those files. 

 

I'm sorry I don't have a better reply than this, but do let me know if any follow up questions come up. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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