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New member | Level 2

good. I have a question. I want to recover my account with an old email address, apparently I entered my password wrong a couple of times and I locked the account. the problem is that I can't send an email to change it because that email was deleted (I deleted it). I also don't have a phone attached or something. I need to know how to recover my account! thanks.

1 Reply 1

Re: Account


Hi there @Emmalarrea; welcome to our Community.


I'm sorry to be the bad news' bearer here, but without access to the email address and the password you used for that account, I'm afraid, you won't be able to recover it. 


I wish a had a better answer than this, Emma. 

Community Moderator @ Dropbox

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