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Accounts Deleted

MBaker21
Explorer | Level 3

I had a few other personal accounts that now seem to have dissapeared and are not linked to the emails originally used . Is there a way that I can get that information back as I cannot find it anywhere. 

7 Replies 7

Re: Accounts Deleted

Jay
Dropboxer

Hi @MBaker21, thanks for posting on the Community!

 

I'm sorry to hear about this situation. Do you know when was the last time you accessed these accounts? Was it over 12 months ago?

 

Were any of these accounts associated with a Dropbox Business team?

 

Let me know so I can assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Accounts Deleted

MBaker21
Explorer | Level 3
Hi Jay,

They were personal accounts - not related to business. I don’t believe they were more than 12 months.

Re: Accounts Deleted

Jay
Dropboxer

What error do you get when trying to login into the accounts on the site?

 

Do you receive any password resets to their email addresses, even in the junk folder, or did you get any emails from Dropbox at all?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Accounts Deleted

MBaker21
Explorer | Level 3
Hi Jay,

I get invalid email or password and when I click to reset I don’t get any emails from Dropbox to do so.

Re: Accounts Deleted

Walter
Dropboxer

Hi @MBaker21; how are you today?

 

Sorry to jump in here, but can you let us know if you were able to find the password reset email in your junk folder?

 

In case you didn't, you can add no-reply@dropbox.com to your email's contact list and try again. 

 

On a side note, if you've ensured you're inputting the right email address, there might be an issue with your browser. In that case, you could try another one

 

Let us know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Accounts Deleted

MBaker21
Explorer | Level 3
Hi Walter,

I’ve checked junk/trash/clutter all those options and nothing. I’ve tried a few different email addresses and they did not work either.

Thanks,
Megan

Re: Accounts Deleted

Walter
Dropboxer

In that case, you could try getting in contact with our Support team for further assistance on this, Megan. 

 

Just make sure to use an incognito window without signing into any account and fill out this form with all the necessary information. 

 

If those accounts were closed due to inactivity though, I'm afraid we won't be able to help much. 

 

In any case, please keep us in the loop! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Walter Dropboxer
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    MBaker21 Explorer | Level 3
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    Jay Dropboxer
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