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Activating Lenovo Promotion Space

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Activating Lenovo Promotion Space

Explorer | Level 3

I am trying to activate the 100GB promotional space from my new Lenovo laptop that I got a pop-up for. The site is here - https://www.lenovo.com/us/en/software/dropbox - and the only option to activate it is to download dropbox. I did that, and still do not see the additional space on my acccount.

 

I thought the issue may be that I have an existing account, but I read through the terms and it expicitly states it is for new OR existing users - https://assets.dropbox.com/documents/en-us/legal/dropbox-lenovo-offer-supplemental-terms-conditions....

 

Any help would be appreciated.

18 Replies 18
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Re: Activating Lenovo Promotion Space

Dropboxer

Hi there @davem666; welcome to our Community and sorry to hear you're having issues with this

 

May I use the email address that's linked to your Community's profile to reach out so we can investigate further? 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Activating Lenovo Promotion Space

Explorer | Level 3

Yes, you can use the e-mail address linked to the account.

 

Thanks,
David

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Re: Activating Lenovo Promotion Space

Dropboxer

I just sent you a brief message to look into this, Dave. 

 

Whenever you get the chance, please take a look at your inbox and we'll take it from there.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Activating Lenovo Promotion Space

New member | Level 2

Nm, I figured it out.

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Re: Activating Lenovo Promotion Space

Explorer | Level 3

Hi, Walter,


@Walter wrote:

Hi there @davem666; welcome to our Community and sorry to hear you're having issues with this

 

May I use the email address that's linked to your Community's profile to reach out so we can investigate further? 

 

Thanks!



@Walter wrote:

Hi there @davem666; welcome to our Community and sorry to hear you're having issues with this

 

May I use the email address that's linked to your Community's profile to reach out so we can investigate further? 

 

Thanks!


I have the similiar issue. I registered a new dropbox account on my new Lenovo laptop today but didn't see the promotional space.

 

Can you help me with that? Please send me an email to my email address linked to my account.

 

Thank you! Much appreciated!

 

Best,

Peng Tian

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Re: Activating Lenovo Promotion Space

Dropboxer

Thanks for reaching out @jessontian!

 

Could you please check to see if your device is eligible as per this article?

 

Also, which promotion was offered for your device? There are a few previous promotions, which are listed at the bottom, that require you to complete the "Getting started" steps too.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Activating Lenovo Promotion Space

Explorer | Level 3

@Daphne wrote:

Thanks for reaching out @jessontian!

 

Could you please check to see if your device is eligible as per this article?

 

Also, which promotion was offered for your device? There are a few previous promotions, which are listed at the bottom, that require you to complete the "Getting started" steps too.

 

Keep me posted!


Hi, Daphne,

 

Thank you so much for such prompt response. I thought every new Lenovo laptop has the promotion so I immediately installed dropbox once I set up my new computer. Did I miss the promotion?

 

Happy Thanksgiving!

 

Best,

Peng Tian

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Re: Activating Lenovo Promotion Space

Dropboxer

Thanks for the update @jessontian!

 

Not every device is eligible, you would be prompted during the setup of the device to create a new Dropbox account to redeem the space.

 

Did you see this prompt during the setup of your laptop?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Activating Lenovo Promotion Space

Explorer | Level 3

@Daphne wrote:

Thanks for the update @jessontian!

 

Not every device is eligible, you would be prompted during the setup of the device to create a new Dropbox account to redeem the space.

 

Did you see this prompt during the setup of your laptop?


No I didn't. There is no prompt during the setup :/

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