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Add a secondary email to a Plus account

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Add a secondary email to a Plus account

New member | Level 2

I currently have 2 dropbox accounts, one is upgraded to a Plus account the other is basic.

I am trying to add a secondary email to the Plus account so that files and invitations sent to either email all end up in the same dropbox.  The problem is the emai that I want to add is currently associated with the basic account.

How can I add it as the secondary email to my Plus acount?

Will simply cancelling the basic account free it up?  Or will it still be "used" in the system?

Thanks

1 Accepted Solution

Accepted Solutions
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Re: add a secondary email to a Plus account

Dropboxer

You should delete the free Basic account whatsoever to free the email address up so you can use it as a secondary email for your Dropbox Plus account in this case @lope - just make sure to save your account's content before deleting it. 

You can delete an account by clicking here:

https://www.dropbox.com/account/delete

Please keep in mind that once you've canceled your account, there is no way for you or us to recover that account. Please make sure any files you want to keep from Dropbox are saved to your computer before you cancel your account.

You'd then be able to add that email address as a secondary one to your Dropbox Plus account.

I hope this helps and please let me know if there's anything I can assist with from my end. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: add a secondary email to a Plus account

Dropboxer

You should delete the free Basic account whatsoever to free the email address up so you can use it as a secondary email for your Dropbox Plus account in this case @lope - just make sure to save your account's content before deleting it. 

You can delete an account by clicking here:

https://www.dropbox.com/account/delete

Please keep in mind that once you've canceled your account, there is no way for you or us to recover that account. Please make sure any files you want to keep from Dropbox are saved to your computer before you cancel your account.

You'd then be able to add that email address as a secondary one to your Dropbox Plus account.

I hope this helps and please let me know if there's anything I can assist with from my end. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: add a secondary email to a Plus account

New member | Level 2

Trying to add secondary email.    I have a Plus account.    The instructions say, 

"click on Settings"

under "General" scroll down to "secondary email"

But....there is no link in the General tab (or anywhere else) that says "secondary email!"

I'm sure there's a simple answer, but I'm stumped!   can anybody help?

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Re: add a secondary email to a Plus account

Dropboxer

Thanks for joining us here @dardas!

Just to make sure we're on the same page, please visit your account settings "General" tab from here.

Do you see the option here towards the top of the web page the option to add a secondary email?

Let me know what you find!

PS. Just as a side note, the tabs are along the top of the web page.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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