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After the Dropbox Plus trial expired I received 2 invoices in GDP, what should I do?

New member | Level 2
New member | Level 2

I tried the dropbox plus 1 month trial. I never intended to keep it at $9.99, but never canceled it either.  The trial month was for April 24-May 24th 2019. Today (May 31st), I received 2 invoices for $9.99 each with different invoice numbers. The billing currency is in GDP, not the U.S. dollar. I don't rmember using a credit card or anything either. I thought iTunes would take care of this. So, I checked iTunes, and the trial subscription reads: "expired as of May 24th." This seems correct, so why did I just receive two invoices for $9.99 GDP each? I hope that I have not been hacked.

 

Please note that my dropbox account plan currently reads as follows: 

I tried the dropbox plus 1 month trial. I never intended to keep it at $9.99, but never canceled it either.  The trial month was for April 24-May 24th 2019. Today (May 31st), I received 2 invoices for $9.99 each with different invoice numbers. The billing currency is in GDP, not the U.S. dollar. I don't rmember using a credit card or anything either. I thought iTunes would take care of this. So, I checked iTunes, and the trial subscription reads: "expired as of May 24th." This seems correct, so why did I just receive two invoices for $9.99 GDP each? I hope that I have not been hacked.

 

Please note that my account plan reads as follows:

Dropbox Plus trial (ios)

(expired)

 

 

 

1 Accepted Solution

Accepted Solutions
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Re: billed twice in GDP currency?

Dropboxer
Dropboxer
Hey there @drumlover,
 
Since this is billing related I would like to continue this via our Support channel. Upon going to create a ticket for the email address associated with your Community profile, I found your open ticket that you already submitted.
 
I’ve followed up on your open ticket so please check your inbox at your earliest convenience - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: billed twice in GDP currency?

Dropboxer
Dropboxer
Hey there @drumlover,
 
Since this is billing related I would like to continue this via our Support channel. Upon going to create a ticket for the email address associated with your Community profile, I found your open ticket that you already submitted.
 
I’ve followed up on your open ticket so please check your inbox at your earliest convenience - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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