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Allocate more space to a shared folder

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Allocate more space to a shared folder

New member | Level 2
New member | Level 2

We have been having trouble with space on our dropbox account. The main account we run under the email [removed by moderator] has a plethora of space available (2 TB). We have a shared folder that we share with multiple other users and one of them has contacted me saying he does not have enough space in his account to upload any more files/ videos to the folder. We currently pay around $200 something a month for our dropbox and have 2TB available for space, so I'm assuming we have an upgraded version of dropbox? It still says in the account to "Try dropbox business" though so that's where I am confused. I want to allocate more space to that share folder without making the other users in the folder have to upgrade or pay for more space. Is this something we could do through dropbox business? And if so could you please tell me what version of dropbox this account is currently running off of? It says personal in the lower bottom left corner but that seems like a lot of money to be spending for a personal account.

Thank you for your help.

1 Accepted Solution

Accepted Solutions
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Re: Allocate more space to a shared folder

Dropboxer
Dropboxer

Hey there @infocc - sounds like you're on a Professional account (based on what you're paying) and you should be able to verify this from your account's tab

Now, let me give you some more information about shared folders and possible solutions.

A Dropbox account's quota (i.e.available storage space) is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.

If you'd like to share a folder without impacting the recipient's quota, you can share a link to the folder, instead which allows users to view or download a one-way, read-only copy of the folder. You can read about this on our Help Center here:

 https://www.dropbox.com/help/files-folders/view-only-access

If you'd like others to upload files to your Dropbox account without impacting their own account's quota, you can open up a file request which enables a requester to have files uploaded to their Dropbox account by other individuals. You can read about this on our Help Center here: https://www.dropbox.com/help/files-folders/create-file-request

If they need to remove a shared folder from their account without affecting other members so as to get their account under quota, they can remove their access to it. Please see our Help Center for instructions:  https://www.dropbox.com/help/files-folders/unshare-folder

If they need just a little more space, you can have them visit the following pages on our website to see how they can earn bonus space:

Finally, if you're really interested in sharing a quota pool between multiple users, we do have a Dropbox Business subscription. You can read more about Dropbox Business on our website here: https://www.dropbox.com/business

Let me know if this helped!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: Allocate more space to a shared folder

Dropboxer
Dropboxer

Hey there @infocc - sounds like you're on a Professional account (based on what you're paying) and you should be able to verify this from your account's tab

Now, let me give you some more information about shared folders and possible solutions.

A Dropbox account's quota (i.e.available storage space) is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.

If you'd like to share a folder without impacting the recipient's quota, you can share a link to the folder, instead which allows users to view or download a one-way, read-only copy of the folder. You can read about this on our Help Center here:

 https://www.dropbox.com/help/files-folders/view-only-access

If you'd like others to upload files to your Dropbox account without impacting their own account's quota, you can open up a file request which enables a requester to have files uploaded to their Dropbox account by other individuals. You can read about this on our Help Center here: https://www.dropbox.com/help/files-folders/create-file-request

If they need to remove a shared folder from their account without affecting other members so as to get their account under quota, they can remove their access to it. Please see our Help Center for instructions:  https://www.dropbox.com/help/files-folders/unshare-folder

If they need just a little more space, you can have them visit the following pages on our website to see how they can earn bonus space:

Finally, if you're really interested in sharing a quota pool between multiple users, we do have a Dropbox Business subscription. You can read more about Dropbox Business on our website here: https://www.dropbox.com/business

Let me know if this helped!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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