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Dropbox accounts & billing

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Am I being double charged for my Plus subscription?

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Am I being double charged for my Plus subscription?

New member | Level 2

Hi,

 

I pay by apple each month for my account of 9.99 GBP, yet my account has just been downgraded to basic as dropbox said my direct billing info on their website was outdated and they couldnt take the 119 USD?? surely I dont have to pay twice for Drpbox

 

Apple recipt below:

Dropbox Plus - Monthly (Automatic Renewal)
Dropbox Plus - Monthly (Automatic Renewal) (Monthly)
Renews 29 Jul 2020

£9.99    

1 Reply 1
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Re: Dropbox billing v apple billing

Super User II

@sultanomar wrote:

I pay by apple each month for my account of 9.99 GBP, yet my account has just been downgraded to basic as dropbox said my direct billing info on their website was outdated and they couldnt take the 119 USD??


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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