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Amazon Code not working, any help?

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Amazon Code not working, any help?

Explorer | Level 3

I brought 2 codes from Amazon and it is not working.  Nowhere that I can find that says it is was only valid for a year. 

3 Replies 3
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Re: Amazon Code

Dropboxer

Hey @cutommy, thanks for posting!

 

Could you clarify for me what issue you're having with these codes? Are you getting an error message when trying to redeem them?

 

Also, can you let me know what the codes are for? Perhaps they're for a Dropbox Plus plan?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Amazon Code

Explorer | Level 3

I have two codes....

 

one message is 

The license key you entered does not exist. 

 

the other is

That license key has been invalidated. If you’re having trouble, please contact support.

 

This is the product:

Dropbox Plus - 1 TB of Storage for 1 Year (Upgrade from Dropbox Basic 2 GB) [Online Code]

Dropbox
Sold by: Amazon Digital Services, Inc.
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Re: Amazon Code

Dropboxer

Thanks for getting back to me here @cutommy!

 

We'll need to have a bit of a better look into this through our Support channel, so I've reached out to the email associated with your Community profile.

 

When you have the chance, please check your inbox for my email and we can go from there. Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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