cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

An inaccessible old account

John B
New member | Level 2

Some years ago I signed up for a dropbox account costing approx £100 per year.  Since then my life has changed completely and I no longer have any use for such usage.  My email address has also changed.  I would like to cancel that account, but, because the email address is no longer valid and I can't remember the password associated with it I can find no way to access it.  The only reference I have to this old and unused account is the one on my credit card statemnt (I received no dropbox statements because the email address had been changed).

Could someone please point me in the right direction?

Many thanks

john b

2 Replies 2

Re: An inaccessible old account

Rich
Super User II

@John B wrote:

I would like to cancel that account, but, because the email address is no longer valid and I can't remember the password associated with it I can find no way to access it.


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Re: An inaccessible old account

John B
New member | Level 2

Thank you Rich - I will do as you suggest.  Again, many thanks, john b

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?