cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android app can't get my google play subscription status

Highlighted

Android app can't get my google play subscription status

Explorer | Level 3
I try dropbox plus last month, today i cancel it and want resubscription(I choose wrong plan at my PC so I subscription again) , but some errors occurred and two subscriptions appear on google play. now when i open dropbox, google will check my subscription then app crashes. 
6 Replies 6
Highlighted

Re: Android app can't get my google play subscription status

Dropboxer

Hi @anotoki; welcome to the Dropbox Community!

 

Can you please reinstall the app on your mobile device after rebooting your device? This might do the trick for you.

 

Let me know how it goes and we'll take it from there.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Android app can't get my google play subscription status

Explorer | Level 3

I tried it and it didn't work at all

Highlighted

Re: Android app can't get my google play subscription status

Dropboxer

Thank you for the quick response @anotoki.

 

Can you please let me know your device's exact OS and how long has this been happening for you?

 

Also, does the app crash immediately when you open it up or after you navigate to a specific tab or file perhaps? 

 

Another thing you could try is signing out of Google Play and then signing back in. 

 

Keep me posted in any case. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Android app can't get my google play subscription status

Explorer | Level 3

this been happening today.

I tried logging in to google again, didn’t work.

 

I open app, it starts to "Process your new service order" then it found google play subscription service, I press the OK button, nothing happen, navigate to home. I click the upgrade button(You know, there are many buttons that can be upgraded, the result of the motor is similar), then process service order again, crash.

 

I took some screenshots on my phone which may help:

1-4: crash and report(of course I sent this to google)

5: two subscription in my account

6: OS

 

 

112233445566

Highlighted

Re: Android app can't get my google play subscription status

Explorer | Level 3

@Walter This problem is still unresolved, Is there any progress?

Highlighted

Re: Android app can't get my google play subscription status

Dropboxer

I'm sorry for the late response @anotoki; are you still having issues with this?

 

If so, I'd suggest using an incognito window (without being logged into any account) and, from there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

Let me know how you get on! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?