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App Store Payment but no upgrade on space

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App Store Payment but no upgrade on space

New member | Level 2

Hi, I made an upgrade to Dropbox Plus, got billed already but the space never changed, I still have only 2GB.
Already got in touch with Apple Store but only Dropbox can solve this.

9 Replies 9
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Re: App Store Payment but no upgrade on space

Dropboxer

Hey there @carolinafrota,

Since you upgraded through Dropbox on your mobile device, can you try and restore the purchase through the Dropbox app with these steps:

  1. Open the Dropbox app.
  2. Tap on the Account tab (or Personal if linked to a Business account) from the bottom of the screen.
  3. Tap the gear icon in the top left.
  4. Scroll to the bottom of the options and choose "Restore purchases".

If you don't see this option then your app might not be up to date and you'll need to update the app to proceed.

Let me know how it goes - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: App Store Payment but no upgrade on space

Explorer | Level 3

Hi there, I tried and I got the following message:

The operation couldn't be completed. (error 403)

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Re: App Store Payment but no upgrade on space

Dropboxer

Hey there @carolinacampelo,

To do some further investigation into this, would you mind if I reached out to the email address associated with your Community profile? If you already have a ticket open with Support for this then please let me know the ticket reference number (eg. #1234567) so that I can follow up there.

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: App Store Payment but no upgrade on space

Explorer | Level 3

Hey, I didn't open a ticket for this. The email is [email removed as per Community Guidelines]

Thanks

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Re: App Store Payment but no upgrade on space

Dropboxer

I've reached out to your email address @carolinacampelo, please just check your inbox when you have a moment.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Still stuck? Ask me a question!
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Re: App Store Payment but no upgrade on space

Explorer | Level 3
@carolinafrota - did you get a resolution on this. I paid Apple store £8.99 for 30 months for a Dropbox upgrade which I never received. Apple say Dropbox owe me an upgrade, Dropbox say Apple owe me! I’m £269.70 out of pocket and nobody is accepting responsibility despite me have 30 receipts for the payments.
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Re: App Store Payment but no upgrade on space

New member | Level 2

@JoAllman in your case you must make a dispute and get a refunf from apple as you purchased it from them even if there is any fault on dropbox end apple should sort it out for you you better try making apple realize their mistake

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Re: App Store Payment but no upgrade on space

Explorer | Level 3

Apple absolutely refuse to accept any responsibility. Their App Store supervisor told me it was absolutely Dropbox's problem. They told me Dropbox were lying when I said Dropbox told me to speak to Apple that the problem lies with them. They sent me all my receipts and told me to forward them to Dropbox. Both companies refuse to speak to each other, both companies refuse to investigate how it could have happened and so I'm £269.70 out of pocket. I've paid for something I never received and I haven't even had an apology let alone a refund. 

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Re: App Store Payment but no upgrade on space

Dropboxer

Hi @JoAllman; happy Friday! 

 

I'm sorry to jump in here; I just wanted to clarify that if the purchase of your Dropbox subscription was done through the Apple store on an iOS device, you should be asking Apple for a refund following these steps: 

If, on the other hand, you purchased your subscription through our website, I'd suggest contacting our support team through an incognito window while NOT logged into any account so we can look further into this. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon anyhow and have a lovely weekend ahead! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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