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Are the emails we're receiving from the email address xyz@dropbox legitimate?

Are the emails we're receiving from the email address xyz@dropbox legitimate?

rebeccard
New member | Level 2

We are receiving emails from Katy:  ka***@dropbox.com wanting to discuss our account.  Is this legitimate? 

Mod note: Surname and email removed due to PII

1 Accepted Solution

Accepted Solutions

Re: Emails from Dropbox

Jane
Dropboxer
Hey @rebeccard, we're sorry you found the email suspicious, but I can confirm it is a legitimate Dropbox email. We appreciate you taking caution and reaching out to us about it.
 
For the future, here’s a link to valid URLs and email addresses that you could receive Dropbox information from. 
 
Thanks again for your vigilance. If you have any further questions, please let me know on this discussion & enjoy the rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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View solution in original post

16 Replies 16

Re: Emails from Dropbox

Jane
Dropboxer
Hey @rebeccard, we're sorry you found the email suspicious, but I can confirm it is a legitimate Dropbox email. We appreciate you taking caution and reaching out to us about it.
 
For the future, here’s a link to valid URLs and email addresses that you could receive Dropbox information from. 
 
Thanks again for your vigilance. If you have any further questions, please let me know on this discussion & enjoy the rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Emails from Dropbox

blmartin
Explorer | Level 4

I also received emails from Katy last week and this week, and I found them suspiscous (which is why I ignored her). Someone in her upline might want to review her correspondance and advise her on how to introduce herself in a way that's more credible. 

There's a balance between familiarity and corporate boilerplate that she's missing. Her vague yet overly familiar 2-sentence emails are not effective.

I'm inclined to continue to ignore her since she's done nothing to project that her advice (or whatever it is she wants to "chat" about) will be valuable.

Mod note: Name removed due to PII.

Re: Emails from Dropbox

Jane
Dropboxer

Hey there (@blmartin), thanks for sharing your thoughts on the matter. Following your post here, I’ve made sure to pass your feedback on to the relevant team. Thanks again & please feel free to let us know here in case you have more thoughts or questions!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Emails from Dropbox

Andrew20
New member | Level 2

Hi, I received some emails I found suspicious from Katy C over the last two weeks as well and ignored them, but it seems they are coming from a legitimate dropbox email address.

They seem suspicious because: they are not specific about why I am being contacted, the sender doesn't have an email signature with information about their position at dropbox, they are spammy (I got three unsolicited emails in two weeks).

OP was in the fall, are any changes being made? Dropbox is a great product but I really don't appreciate getting spammed with sales offers.

Mod note: Surname and email removed due to PII

Re: Emails from Dropbox

Jane
Dropboxer

Thanks for taking the time to drop us a line here Andrew (@Andrew20); I can confirm that I've already made sure to include all the comments on this discussion in the feedback we’re gathering from the Community internally. 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Emails from Dropbox

mgallotta
New member | Level 2

Hey there. Also receiving emails from Katy C.

For the future, here’s a link to valid URLs and email addresses that you could receive Dropbox information from. 

The link to unsubscribe on the footer of the email from Katy is not a Dropbox verified domain:

http://go.dropboxteam.com

Best, 

Mike

Re: Emails from Dropbox

Stephen8
New member | Level 2

I just received the same vague email. Months since the first post on here and Katy does not appear to have changed her approach or increased the clarity in what she is seeking to discuss. Not sure the forum feedback is making it to Katy and I have no intention of responding to her.

Re: Are the emails we're receiving from the email address xyz@dropbox legitimate?

GovtLawyer
Explorer | Level 4

I work for a government agency. Katy C has sent me multiple emails asking me to call her to discuss my "company" using DropBox services. This is annoying and quite unprofessional, DropBox. Get your act together.

Mod note: Surname removed due to PII

 

Re: Are the emails we're receiving from the email address xyz@dropbox legitimate?

dobbin_MIT
New member | Level 2

I work at MIT, which helpfully provides DropBox services to all its employees. I have nothing to do with that purchasing decision, but she has sent me three emails over the past three weeks: first I ignored, second I explained why she didn't want me, and so for the third there is no excuse at all. I don't want to say that DropBox ought to fire her, but it doesn't seem that she should be allowed access to DropBox email.

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