I have multiple Dropbox accounts. I paid for one account say account A on computer since September for Dropbox plus, and I logged on that account on my iPhone. It charged me again on credit card B through my Apple ID which has login email that has Dropbox too. It happens for 3 months straight I just found out today Cos I canceled my subscription on my phone and it sent me an email saying it trying to charged me from my credit card B and I canceled on the webpage recurved the confirmation of cancelation but it charged me again On credit card A from the webpage.
Who can I talk to about this issue? It seems like a bug!
It is impossible to charge the same account twice - simply because if its linked to the Apple systems it cannot update/change within Dropbox. BUT what can happen is you have multiple accounts. Especially if you use google emails. This is because mark.mc@ and markmc@ to most services are two different emails, on google it is just one. Same goes for @gmail or @googlemail.
In order to get help, however, you need to email www.dropbox.com/support and log it all there.
Once logged you can track at http://dropbox.zendesk.com
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Hi @albertina, I'm sorry to hear you're having trouble with this!
I was able to locate your communications with our Support team from the email address associated with your Community profile. I can see that the agent replied back to you recently.
If you're still in need of assistance with this, can you please reply back to their email and they'll be take it from there.
I hope this helps - thanks!
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