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Being charged for a BASIC account and have been charged for months and not using the acount.

Being charged for a BASIC account and have been charged for months and not using the acount.

FABRIC
New member | Level 2

After months of trying to stop payments for Dropbox which we have not used for many months, in March 2021, David from Support assured me the account is now a BASIC account. However, yesterday I have again been charged for it.

When are you going to sort this out for me and when will I receive refund for something I've been trying to do for months and is in fact your error not mine.  You are now charging me a BASIC account!!!!!

I can't change this as no option to delete credit card and my credit card company has advised only you can do this.  Is it because we are in the UK you think you can S- - -  all over us?

Now going to resort to other social media to name and shame Dropbox and to the point of making a video about your absolute poor and awful business - be advised you have 24 hours to rectify this situation.

What's more, this account is showing that I don't have any previous dropbox support history with you. - Check Ticket #12225834: Fwd: Re: Dropbox Support Chat if you don't' believe me. 



see 

4 Replies 4

Re: Being charged for a BASIC account and have been charged for months and not using the acount.

Hannah
Dropboxer
Hi @FABRIC, thank you for your post.

I'm sorry to hear about this.

It does sound like you might have a second Dropbox account that you're being charged for.

Can I reach out to you via email, on the address you have here on the Community so we can sort this out?

Let me know.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Being charged for a BASIC account and have been charged for months and not using the acount.

FABRIC
New member | Level 2

Hi yes please do send an email.  Thank you.

Re: Being charged for a BASIC account and have been charged for months and not using the acount.

Hannah
Dropboxer
Sure thing @FABRIC, I just reached out to you, so make sure to check your email!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Being charged for a BASIC account and have been charged for months and not using the acount.

FABRIC
New member | Level 2

Have just replied. 

 

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Top contributors to this post

  • User avatar
    FABRIC New member | Level 2
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    Hannah Dropboxer
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