Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox for 11.03 and a few days apart there is one from iTunes for 11.02. On both ends they see my charges for my Dropbox plus account and everything looks okay they say. Okay so why am I being charged twice? For one Dropbox plus account? I can’t figure this out and all that really adds up over the year and I’m just wishing someone can give my my money back since I’ve been paying twice. Sorry if this is confusing. Another important note is the only app I pay for in iTunes is Dropbox. So there’s nothing else it could be....
@albertina wrote:
Hi I have the same problem!! Charged twice for 3 months! Who can I talk to???
You need to contact Dropxbox Support directly. This is a public forum and billing/account issues cannot be handled here.
I've been charged twice as well. Is it possible to get my money back? I'm confused. Why is this happening to so many people? Thanks. Jenn
Hey @Jenn S.1.
Sorry to hear about this.
We have no view of transaction details or Dropbox accounts via the Community, so the best way to address this would be contacting support. They will look into the charges, check if they are refundable and help you understand how this happened.
Please create a ticket with Dropbox Support for this billing request.
Thanks.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Thanks for reaching out to report your experience @SamHarrison.
I located the ticket you have with us and I see our agent is waiting for your response to proceed with solving this for you.
Wish I could personally help with is, but please keep in mind that we are unable to see accounts or support billing requests via the Community, for privacy reasons.
It is good to have your feedback here though.
Thank you! Get back to me for anything else you might need.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I got you!
I understand this experience has been difficult and so I took over your case and just responded to it, to help with this issue.
You will find my response in your inbox. It's the same email chain you responded to today)
I will do my best to explain what happened and help the best way possible.
Thanks!
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Can you send me an email as well? I am having this exact same issue. Thanks so much!
Welcome and thanks for reporting.
I got you @madisonm_12!
If you received my email, please respond there.
Thank you!
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!