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Being charged twice for same account

Re: Being charged twice for same account

albertina
Explorer | Level 3
Hi I have the same problem!! Charged twice for 3 months! Who can I talk to???

Re: Being charged twice for same account

Rich
Super User II

@albertina wrote:
Hi I have the same problem!! Charged twice for 3 months! Who can I talk to???

You need to contact Dropxbox Support directly. This is a public forum and billing/account issues cannot be handled here.

Re: Being charged twice for same account

Jenn S.1
New member | Level 2

I've been charged twice as well. Is it possible to get my money back? I'm confused. Why is this happening to so many people?  Thanks. Jenn 

Re: Being charged twice for same account

Fiona
Dropboxer

Hey @Jenn S.1

Sorry to hear about this. 

We have no view of transaction details or Dropbox accounts via the Community, so the best way to address this would be contacting support. They will look into the charges, check if they are refundable and help you understand how this happened. 

Please create a ticket with Dropbox Support for this billing request. 

Thanks. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Re: Being charged twice for same account

SamHarrison
Explorer | Level 3
Hello,

I’m having the exact same problem. I’ve been paying twice for the same account, once through Apple (iTunes) and once directly through Dropbox through PayPal. I’ve taken the issue twice to both Dropbox and Apple and they just keep redirecting me to the other party; It’s becoming very frustrating now. I’ve sent invoices and statements proving that I’ve paid twice for the same service under the same email but to no avail. Surely, since Dropbox is receiving two payments from that email ID (Apple told me they just take a fee as a conduit) something can be done.

Any suggestions?

Many thanks,

Sam

Re: Being charged twice for same account

Fiona
Dropboxer

Thanks for reaching out to report your experience @SamHarrison

I located the ticket you have with us and I see our agent is waiting for your response to proceed with solving this for you. 

Wish I could personally help with is, but please keep in mind that we are unable to see accounts or support billing requests via the Community, for privacy reasons. 

It is good to have your feedback here though. 

Thank you! Get back to me for anything else you might need. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Being charged twice for same account

SamHarrison
Explorer | Level 3
Thank you, Fiona. The issue is that I’ve been in contact with customer support twice now and each time they just tell me to get in touch with Apple. It doesn’t seem to be getting me anywhere.

I’ve sent a third response to customer support. If they redirect me back to Apple again, I’d appreciate your help moving this issue forward.

Thanks,

Sam

Re: Being charged twice for same account

Fiona
Dropboxer

I got you! 

I understand this experience has been difficult and so I took over your case and just responded to it, to help with this issue. 

You will find my response in your inbox. It's the same email chain you responded to today) :envelope:

I will do my best to explain what happened and help the best way possible. 

Thanks!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Being charged twice for same account

madisonm_12
New member | Level 2

Can you send me an email as well? I am having this exact same issue. Thanks so much! 

 

Re: Being charged twice for same account

Fiona
Dropboxer

 Welcome and thanks for reporting. 

I got you @madisonm_12:envelope: 

If you received my email, please respond there. 

Thank you!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Top contributors to this post

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    CarlaCase New member | Level 2
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