I bought two accounts in the past, one for myself for 1 TB and another for my office assistant so we could both use DB. She left one year ago and I contacted DB to cancel her account, but was charged anyway. Now I see that DB is going to charge me again for her account. On my account there will be two charges. I don't want to pay for the one with her info.
Hi @kbrimberry; thanks for joining this discussion and welcome to our Commnunity!
In your case, I'd suggest trying anincognitowindow while you're not logged into any account.
From there, when onthis page,click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this gets resolved for you as soon as possible K.
I have the exact same issue as the original poster. I have been being charged twice a month for the same Dropbox account since 2017. One through the apple app and one directly from Dropbox through my PayPal account. I have been trying to reach support for this issue but have so far been told I can only be refunded for last month, even though I have been wrongly charged twice since 03/2017. Can somebody please help me? I have plenty of information I can provide to prove my dilema.
As @Walter mentions earlier, to have a better look into this, due to account-specific info that'll be needed, go to this link using an incognito window, without signing in, and fill in the information required.