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Being charged twice for same account

Re: Being charged twice for same account

HDawson
New member | Level 2

Hi there,

 

I am also having this problem - being charged twice for the same account. Please can somebody assist?

 

Kind regards,

Helen

Re: Being charged twice for same account

Walter
Dropboxer

Hi there @HDawson; sorry to hear about this.

If you'd like to make sure about this, you can take a look at your account's billing history to see if this is indeed a duplicate charge here: 

If you're still having issues with this though, why not contact our support team to sort this out directly?  Here's a direct link for your reference: https://www.dropbox.com/support

Let us know if you have any questions! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Being charged twice for same account

kbrimberry
New member | Level 2

I have the exact same problem.

I bought two accounts in the past, one for myself for 1 TB and another for my office assistant so we could both use DB.  She left one year ago and I contacted DB to cancel her account, but was charged anyway.  Now I see that DB is going to charge me again for her account.  On my account there will be two charges.  I don't want to pay for the one with her info.

Thanks,

K

 

Re: Being charged twice for same account

Walter
Dropboxer

Hi @kbrimberry; thanks for joining this discussion and welcome to our Commnunity!

 

In your case, I'd suggest trying an incognito window while you're not logged into any account. 

 

From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you as soon as possible K. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Being charged twice for same account

lanebx3
New member | Level 2

I have the exact same issue as the original poster. I have been being charged twice a month for the same Dropbox account since 2017. One through the apple app and one directly from Dropbox through my PayPal account. I have been trying to reach support for this issue but have so far been told I can only be refunded for last month, even though I have been wrongly charged twice since 03/2017. Can somebody please help me? I have plenty of information I can provide to prove my dilema.

Re: Being charged twice for same account

Fergus247o
New member | Level 2
Hi. It appears I’m also being charged twice for the same account. One charge through Apple and the other directly to Dropbox. Suspect it has been happening for some time. How does one claim a refund?

Re: Being charged twice for same account

Lusil
Dropboxer

Hey @lanebx3 and @Fergus247o, thanks for nudging us on this thread. 

 

As @Walter mentions earlier, to have a better look into this, due to account-specific info that'll be needed, go to this link using an incognito window, without signing in, and fill in the information required. 

 

Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Being charged twice for same account

CarlaCase
New member | Level 2
I believe I am being charged twice as well. Directly through you and through iTunes. Help
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