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Billed for DropboxIncCADCardsPro even though my plan cancelled

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Billed for DropboxIncCADCardsPro even though my plan cancelled

New member | Level 2

Hello,

 

I found a charge on my credit card for "DropboxIncCADCardsPro" even though I already cancelled my subscription, there isn't any clear indication for why I was charged 3 months later or a transaction ID for me to track it down. I need this to be refunded ASAP.

 

Thanks,

Marrwan

1 Reply 1
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Re: Billed for DropboxIncCADCardsPro even though my plan cancelled

Dropboxer

Hi @MarwanElhussein, thanks for posting on the Community!

 

I'm sorry to hear about this transaction. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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