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Billing - Cancelling an account I don't have access to anymore

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Billing - Cancelling an account I don't have access to anymore

New member | Level 2

I would like to find out how to cancel a Dropbox subscription. The problem is, the person who had the account, left the company last year and we do not have the email address or password to the account. We're still being charged for the account, however no one is using it. How can I cancel this account and stop it from being charged to the credit card?

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Re: Billing - Cancelling an account I don't have access to anymore

Dropboxer
Hey there @caitlinmedcalf,
 
Since this is a billing specific matter and needs discussion of some sensitive information, I’ve reached out to the email address associated with your Community profile through our Support channel. We can continue this discussion there, so please check your inbox at your earliest convenience.
 
Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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