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Billing/Creditcard/Account

wedas7
Explorer | Level 3

Hi.

"please enter the expiration date and the last 4 digits of the billed credit card"

Of course i've done this and its obviously some sort of a bug that needs to be fixed.

I saw a post about this about a month ago, and it still doesnt seem to work which makes me very dissapointed.

Its the exact same issue so i've tried different computers, browsers, mobiles...please seriously help now.

 

Here's the other post:

https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Cant-successfully-enter-last-4-digits-abd-e...

5 Replies 5

Re: Billing/Creditcard/Account

Walter
Dropboxer

Hey there @wedas7; thanks for joining our Community!

 

From that I gather, you're having issues with using our self-served look up tool; correct me if I'm wrong please. 

 

Could you send us a screenshot of the last screen you can get to in order for us to advise further? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Billing/Creditcard/Account

wedas7
Explorer | Level 3
Hi Walter!
Yes, you're completely right!
It looks exactly like the screenshot in this post;
https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Cant-successfully-enter-last-4-digits-abd-e...

Just scroll down a bit, thanks!

Re: Billing/Creditcard/Account

Daphne
Dropboxer

Just to cover all bases here, @wedas7, can you let me know if there's any difference when using an incognito/private browsing window?

 

If not, please try another browser altogether.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Billing/Creditcard/Account

wedas7
Explorer | Level 3

Unfortunately, I couldn't make it work either way, I've tried everything you guys suggested.

Re: Billing/Creditcard/Account

Jay
Dropboxer

Hi @wedas, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into any account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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