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Billing Issue - Country Not supported anymore for payment

New member | Level 1
New member | Level 1

HI Guys, 

I live in Costa rica and i get a payment failed notification but everything is correct and when I go to update the billing details, my country is not getting accepted with en error message "Billing Country change isn't supported" 

What is this and how can I make the payment then? 

Thanks 

5 Replies 5
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Re: Billing Issue - Country Not supported anymore for payment

Super User II
Super User II

This is primarily a user supported forum and we're unable to assist with billing related issues. You'll need to open a ticket to get this resolved.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Highlighted

Re: Billing Issue - Country Not supported anymore for payment

New member | Level 1
New member | Level 1

Can you pass me the exact link to post the ticket...

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Re: Billing Issue - Country Not supported anymore for payment

Super User II
Super User II

I did. It's in my initial reply to you.

Highlighted

Re: Billing Issue - Country Not supported anymore for payment

New member | Level 1
New member | Level 1

The link isn't working - I can't find how to post a ticket - it's just FAQ... Have done 10 circles clicking on links - round and round - there is no window to post a ticket there!!

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Re: Billing Issue - Country Not supported anymore for payment

Super User II
Super User II

There are, if necessary choose the closest OR 'not answered here'. 


 


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