My DfB account has been downgraded to a personal account overnight for no apparent reason. The invoice was paid 5 months ago for 12 months in advance. Because I no longer have DfB I cannot phone anyone to discuss the problem. I emailed the support email address and got a ridiculous reply giving me a ticket number but saying there was no point in replying to the email since it is not monitored.. We rely on DfB at my company to manage our files. How on earth am I supposed to speak to someone? Customer service is pretty shocking, constant dead ends on the website just seem designed to put people off trying to contact Dropbox.
Hi @MattS1, thanks for posting on the Community.
I understand your frustration on this matter. Since you've mentioned your account was downgraded, most likely it's return to a Basic plan, meaning your support options have changed. Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
As this could refer to a billing issue, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
If you need any further assistance, please let me know.
Thanks for your reply. The link you sent just deals with credit card, Apple and Google payment queries. I made a payment of an invoice for 12 months upfront direct from my bank account. There is no option to enquire about this payment method, which is obviously pretty ridiculous and frustrating. This is a very bureacratic and inefficient way of dealing with problems by Dropbox..
I see, thanks for clarifying that @MattS1.
Since you're having trouble reaching out to the team, I've reached out to the email linked with your profile here.
When you have the time, please check your inbox for my message, and we can go from there.
Sorry about the delay there while I looked into this for you @MattS1. I got back to you there, so please let me know if you didn't receive this.
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