cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Business account reflects free account storage limit.

Business account reflects free account storage limit.

Doctorpc55
New member | Level 2

I'm the admin for our Dropbox business account here at HRC. We've been using this account for years without any problems. All of a sudden yesterday and today I have users reporting the same error that the dropbox is full. When I check I can verify their claims and see that we have used all 2.5GB of available space. Somehow we seem to have a personal/free space limit applied to our account. 

THIS IS A SERIOUS PROBLEM for our non-profit service agency. 

Any help you can provide to resolve this issue and get us back up and running would be most appreciated. 

Thank you, in advance, for your help!

Tom Ebert

4 Replies 4

Re: Business account reflects free account storage limit.

Jay
Dropboxer

Hi @Doctorpc55, thanks for posting on the Community.

 

I'm sorry to hear about this situation. It sounds like your Dropbox Business team has been downgraded to a free team, given that you mentioned everyone has the Dropbox Basic quota on their account.

 

You might need to re-upgrade to a Dropbox Business plan in order to regain the quota and features available on your account.

 

Let me know if you require any additional information.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Business account reflects free account storage limit.

tanstaafl-tanj
New member | Level 2

so ... is the free storage limit still 2.5 GiB?

 

Re: Business account reflects free account storage limit.

Rich
Super User II

@tanstaafl-tanj wrote:

so ... is the free storage limit still 2.5 GiB?


Basic accounts start with 2GB of space and can earn more through referrals and other bonuses.

Re: Business account reflects free account storage limit.

tanstaafl-tanj
New member | Level 2

Rich:

 

I finally gave up and bought the Dropbox Plus account (OK, it was pretty hard resisting the 2TB storage limit!), but I *still* can't transfer files larger than ~2 GiB to my Dropbox account.  I just now tried to upload a 4.37 GB file, and it failed with an unspecified error.  I can divide up the file into pieces and store it that way, but if I want to share the file with somebody else, I must train him to download all the pieces and concatenate them.  Must I do something else to earn this ability?

 

Who's talking

Top contributors to this post

  • User avatar
    tanstaafl-tanj New member | Level 2
  • User avatar
    Rich Super User II
  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
Need more support?