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Can I change the currency without losing my files?

Helpful | Level 5

Hi everyone,

I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card. 
According to this discussion (https://help.dropbox.com/accounts-billing/payments-billing/change-billing-currency), I have to cancel my current Dropbox subscription and re-subscribe using a new billing address in your desired country.

My worry is that once I cancel my subscription, I will lose my online files. I have many files (200 GB) which are only stored online, but not in any local computer.
The previous discussion on this topic (https://www.dropboxforum.com/t5/Accounts-billing/I-d-like-to-change-my-Dropbox-plan-amp-revert-back-...) only said that Dropbox just won't synchronize, but it did not explain what would happen to the online-only files.

Please let me know what's the painless way to do this. Thank you all!

1 Accepted Solution

Accepted Solutions
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Re: change the currency while not losing my files

Dropboxer
Dropboxer

Hi @curlSloth, thanks for posting on the Community!

If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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6 Replies 6
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Re: change the currency while not losing my files

Super User II
Super User II

Nothing will happen to your files. You're cancelling your subscription, not the entire account.

Highlighted

Re: change the currency while not losing my files

Helpful | Level 5
Thanks! But there are 200 GB of files, which is way exceeding the free space limit. Will that be fine too?
Highlighted

Re: change the currency while not losing my files

Dropboxer
Dropboxer

Hi @curlSloth, thanks for posting on the Community!

If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: change the currency while not losing my files

Helpful | Level 5

Hi @Jay ,

Thank you for your answer.

Now I have tried to downgrade my account, but I do not find a place to subscribe using a new billing address. It only allows me to "resubscribe" with the old settings. 

What should I do? Do I have to wait until the current period ends?

 

Highlighted

Re: change the currency while not losing my files

Dropboxer
Dropboxer

You're right, @curlSloth!

Since you've chosen to downgrade your account, you'll be able to enter the new billing information when you upgrade again. 

Let us know if you have any other questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can I change the currency without losing my files?

Explorer | Level 4

I'm in exactly the same boat--it's scary!

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