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Can I change the currency without losing my files?

Can I change the currency without losing my files?

curlSloth
Helpful | Level 5

Hi everyone,

I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card. 
According to this discussion (https://help.dropbox.com/accounts-billing/payments-billing/change-billing-currency), I have to cancel my current Dropbox subscription and re-subscribe using a new billing address in your desired country.

My worry is that once I cancel my subscription, I will lose my online files. I have many files (200 GB) which are only stored online, but not in any local computer.
The previous discussion on this topic (https://www.dropboxforum.com/t5/Accounts-billing/I-d-like-to-change-my-Dropbox-plan-amp-revert-back-...) only said that Dropbox just won't synchronize, but it did not explain what would happen to the online-only files.

Please let me know what's the painless way to do this. Thank you all!

1 Accepted Solution

Accepted Solutions

Re: change the currency while not losing my files

Jay
Dropboxer

Hi @curlSloth, thanks for posting on the Community!

If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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19 Replies 19

Re: change the currency while not losing my files

Rich
Super User II

Nothing will happen to your files. You're cancelling your subscription, not the entire account.

Re: change the currency while not losing my files

curlSloth
Helpful | Level 5
Thanks! But there are 200 GB of files, which is way exceeding the free space limit. Will that be fine too?

Re: change the currency while not losing my files

Jay
Dropboxer

Hi @curlSloth, thanks for posting on the Community!

If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: change the currency while not losing my files

curlSloth
Helpful | Level 5

Hi @Jay ,

Thank you for your answer.

Now I have tried to downgrade my account, but I do not find a place to subscribe using a new billing address. It only allows me to "resubscribe" with the old settings. 

What should I do? Do I have to wait until the current period ends?

 

Re: change the currency while not losing my files

Lusil
Dropboxer

You're right, @curlSloth!

Since you've chosen to downgrade your account, you'll be able to enter the new billing information when you upgrade again. 

Let us know if you have any other questions!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can I change the currency without losing my files?

deprice
Explorer | Level 4

I'm in exactly the same boat--it's scary!

Re: Can I change the currency without losing my files?

MarcEHJones
Helpful | Level 5

I'm in the same boat too. The lack of clear guidance and explicit reassurance is deeply disturbing.

Re: Can I change the currency without losing my files?

Jay
Dropboxer

Hi @MarcEHJones, my post does explicitly state that if you downgrade your account for whatever reason, your files will not be deleted.

 

This article also says the same when downgrading your account.

 

If I'm misunderstanding something, please let me know more details.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Can I change the currency without losing my files?

Aaron G.6
Helpful | Level 5

I am in the same boat and I am empathising with other commenters. It is scary because my plan ends in a few weeks, and I have since moved countries and the current payment account is closed. I use my dropbox every day, and not syncing is a frightening thought, since I share workbooks, data files, and documents, not to mention that I have apps connected to the account.

 

So what I must do is wait until the account is downgraded exactly the day my plan expires, then reupgrade to a plus account? Why can't I just do it now and not have any risked time where it may not be syncing?

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