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Can I disable 2FA on my account?

Can I disable 2FA on my account?

Megabyte
Explorer | Level 3

I have been using Dropbox without 2FA for years but my iPhone had to be restored and I am now not able to use Dropbox unless I use 2FA.

The problem I have with Two-factor is that I do a lot of travelling and change SIMs to local ones. This means I cannot get a text code and I also cannot scan Google since I only have one device.

Can someone tell me what I can do? Is there a way of getting it back without 2FA? I only have recipes on it for work.

1 Accepted Solution

Accepted Solutions

Re: without Two-factor?

Daphne
Dropboxer

Thanks for the additional info @Megabyte!

If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here.

Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you would just sign in by entering your credentials under the "Sign in with..." options.

Let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

10 Replies 10

Re: without Two-factor?

Elixir
Super User

You can use Authy if getting text code is your only concern https://authy.com/guides/dropbox/

Re: without Two-factor?

Megabyte
Explorer | Level 3

I would have to scan with Authy and cannot do that when travelling with just my iPhone.

Re: without Two-factor?

Elixir
Super User

You have to scan the QR code only once when seting up Authy. You can setup the 2FA using a desktop browser before travelling. Next time you need to login, open Authy and copy the 6 digit number and enter in the Dropbox 2FA login prompt. Are you not using the Dropbox app in your iPhone? In that case you don't have to login every single time. 

Re: without Two-factor?

Megabyte
Explorer | Level 3

Thank you very much.   Yes, I was using Dropbox app on my iPhone but I got locked out and had to restore. When I went to Dropbox, that is when they said I had to have 2FA.

Re: without Two-factor?

Daphne
Dropboxer

Hey peeps, just jumping in here!

Are you able to access your account @Megabyte?

If so, you can disable 2FA from your account settings with the steps outlined here.

I hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: without Two-factor?

Megabyte
Explorer | Level 3

Yes Daphne, I can access it so I will be able to disable Dropbox, but unfortunately I will not be able to disable having to use it with Apple ID which is how I would have to set it up

Re: without Two-factor?

Megabyte
Explorer | Level 3

BTW, I am still connected to Dropbox on my Mac. It is just my iPhone that I am having a problem with

Re: without Two-factor?

Daphne
Dropboxer

Thanks for the additional info @Megabyte!

If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here.

Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you would just sign in by entering your credentials under the "Sign in with..." options.

Let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: without Two-factor?

Megabyte
Explorer | Level 3

You are a star!

I was not able to click on sign in before, but it worked this time.

Thank you so much

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