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Can I get a billing notification for upcoming charges before I'm billed?

Can I get a billing notification for upcoming charges before I'm billed?

erwinsusetyo
Explorer | Level 3

Hello,

 

Is it possible to receive a notification for the upcoming annual billing from dropbox? I want to be able to evaluate the continuation of my purchase before the money just goes away.

 

Thanks.

5 Replies 5

Re: Billing Notification

Rich
Super User II

@erwinsusetyo wrote:

Is it possible to receive a notification for the upcoming annual billing from dropbox?


You should already receive an email about one month prior to your renewal.

 

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Re: Billing Notification

erwinsusetyo
Explorer | Level 3

Hi Rich,

 

I rechecked my email and did not receive anything like that. Do I have to activate some sort of notification button to get that kind of meail?

Re: Billing Notification

Rich
Super User II

@erwinsusetyo wrote:

I rechecked my email and did not receive anything like that. Do I have to activate some sort of notification button to get that kind of meail?


No. You should receive it regardless of your notification settings. Check your spam/junk folder, and make sure the email address on your account is up to date.

Re: Billing Notification

erwinsusetyo
Explorer | Level 3

Hi Rich,

 

I've confirmed that I have the correct email, and went through the spam/junk folder. Still couldn't find any.

Re: Billing Notification

Walter
Dropboxer
Hey there @erwinsusetyo; thanks for using Dropbox!

As @Rich mentioned, you should have received an email notifying you about your upcoming subscription's renewal one month before the actual renewal takes place, give or take. 

In any case, if you have any issues or questions I can assist with, please feel free to send them along. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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