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Can I recover an account that was deleted?

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Can I recover an account that was deleted?

Explorer | Level 3

I had an account with this email, but the account was deleted because the account was not opened for more than a year and there were very important pictures in it. Please restore these pictures very much. What should I do?

2 Replies 2
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Re: Help

Dropboxer

Hi @Amroazab, thanks for providing these details.

 

Generally, if an account was deactivated due to inactivity for over a year, it wouldn't be possible to regain access to it, or to recover the files within the account itself.

 

As you were able to create an account under the same email, it does mean that the old account can't be recovered.

 

I'm sorry to be the bearer of bad news. If you need any more information, feel free to message back!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Help

Explorer | Level 3
I wish there was any attempt because of my need for these photos and videos

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