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Can I regain access to an account without access to the email and the password?

Explorer | Level 3

Good afternoon, help please, I want to restore my account, but I do not have access to mail, there are so many personal photos, half of my life ... I beg you to help me

3 Replies 3
Highlighted

Re: Recovery

Super User II
Super User II

@BlowPysh wrote:

I want to restore my account, but I do not have access to mail


Unfortunately, if you deleted your account (or if it was deleted due to inactivity), there's no way to restore it. Once an account has been deleted, neither the account nor the files within it can be restored.

Highlighted

Re: Recovery

Explorer | Level 3

I didn’t delete it, I don’t know if my account was deleted, can I somehow check this without logging into it? I do not remember the password...

Highlighted

Re: Recovery

Super User II
Super User II

@BlowPysh wrote:

I didn’t delete it, I don’t know if my account was deleted, can I somehow check this without logging into it? I do not remember the password...


You would need to have access to the email address associated with your Dropbox account, and then you could try to reset your password. Without access to the email address, it won't be possible.

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