Settings and Preferences
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i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
I have the same problem!
Without access to the email account or a device you are logged in on already I'm afraid you cant.
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I 100% agree. The worst security measure Dropbox could ever implicate. 100's of photos and memories down the drain that I cannot access and I'm guess Dropbox IT doesn't give a crap and will probably never bother offering a solution. Sad.
Hi all, I don´t have access to the email account registered in Dropbox anymore. I remember the password, but as i I am trying to login from a new Laptop, Dropbox is sending me a 6 digit code that i can not read because I dont have access to the email. Any ideas how to recover my account? I dont have another email account or cell phone as recovery options registered in Dropbox.
Thanks in advanced.
Without access to the email account there is no way to log on I'm afraid.
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Hi,
I have a problem with resetting the password for the dropbox account created with the email address<<removed>>.
This email address no longer exists, but it has become an alias of the<<removed>> email address. When I request the password reset link to be sent to <<removed>>, I do not receive the email. I also tried to put the email address<<removed>>, but I don't receive the email anyway. Can you please help me?
Thank you
Are you still able to receive emails to the old address? If not I'm afraid you cannot recover it
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Yes, I get all the emails sent to the old address, but not the dropbox password reset email. I also had the technicians of the company where I work check that they have not been blocked by the spam filter. They told me there are no dropbox emails. How can I have the password reset in any other way?
Thanks
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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