cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can I reset my password without access to the email as I forgot it?

Can't access account after a few years due to deleting email

opudo
New member | Level 2

Hi,

So I have an dropbox account that I created a few years ago. I haven't used it until now, I know the email and password but dropbox says that my account security has expired and that I need to reset my password. Probably because I haven't used my account in a few years. The only problem is that I have deleted my gmail account some time ago and I cannot reset my password. I just want to download one video where my friends and I are gaming.


Re: Can't access account after a few years due to deleting email

Mark
Super User II

Without access to the email or a device already logged in I'm afraid you cannot do anything to regain access.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Login problems

MariaKiou
New member | Level 2

Hello guys, 
I lost my email account, I remember my password here and when i try to login it says that i cant login because my password is expired and they send me an email, but i cant have the email because i lost my email account. What can I do ? 😞
thank you!

Re: Login problems

Lusil
Dropboxer
Hey @MariaKiou, thanks for reaching out to us. 

I moved your post here, where other users have expressed a similar concern. 

Have a look at what is advised and let us know if you have any other questions. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can I reset my password without access to the email as I forgot it?

cpren
New member | Level 2

I am also locked out of my email account, it has been deleted so can't access my dropbox account. I have opened a new dropbox account with my new email. Is there anyway that would verify that the old account is mine. Can they be synced? I have so many pictures from when my kids were small on the old account and would like to recover. 

Re: Can I reset my password without access to the email as I forgot it?

Mark
Super User II

Unless you have a device already logged in @cpren I'm afraid not.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Acco

Lnnewm01
New member | Level 2

How can you reset your password if you don't have access to the email account any more.  I got a new phone and when it transferred and it didn't recover the password.  My late husband set this up for me and I have no clue what the password is.

Re: Acco

Mark
Super User II

You cant I'm afraid. 

 

Use your old phone that is logged in to move everything to a new account


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

I Can't change my password due to a closed email account PLEASE HELP

shcross1977
Explorer | Level 4

Hi Please HELP!

I cannot access my account because my user name is a closed email account. My password is expired but I cannot receive a reset link to the closed account. I had the account open a few days ago on my phone but I got a new phone and had to reinstall all of my apps. I have so many photos that I need to access but I don't know what to do. Please help!

Re: I Can't change my password due to a closed email account PLEASE HELP

Mark
Super User II

Without access to the email account there is nothing you can do I'm afraid. 

 

Go to your old phone and create links to all of your files and then download them before putting them on a new account


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
  • User avatar
    alex lang New member | Level 2
  • User avatar
    Rich Super User II
  • User avatar
    Spooncer New member | Level 2
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?