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Can I reset my password without access to the email as I forgot it?

Help to log on

Chsejer
New member | Level 2
My password ran out and I No longer have acces to the original e mail.
How do I gerne into My accent and All My pictures og My sons lave father 😢

Re: Help to log on

Bronx
New member | Level 2

I have the same problem!

Re: Help to log on

Mark
Super User II

Without access to the email account or a device you are logged in on already I'm afraid you cant. 


 


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Re: Password expired and inaccessible email address.

MT-Tester
Helpful | Level 6
• "Password Expiration Considered Harmful – Cryptosmith" — June 15, 2002

• "Microsoft admits expiring-password rules are useless - CNET"
— April 25, 2019

• "Microsoft Realizes Password Expiration Is Poor Security | PCMag" — April 26, 2019

Before, it was annoying. Now, it's useless. Hey, IT staffers, are you listening?

In my opinion: "Password Expiring" is the worst security feature that the Dropbox development/security team has ever introduced to Dropbox. If they temporarily disable this feature, many would be able to regain access to their accounts.

@Frank_S @Lusil @Emma @Jay @Здравко

Re: Password expired and inaccessible email address.

shcross1977
Explorer | Level 4

I 100% agree. The worst security measure Dropbox could ever implicate. 100's of photos and memories down the drain that I cannot access and I'm guess Dropbox IT doesn't give a crap and will probably never bother offering a solution. Sad.

password recovery

fdomingu2013
New member | Level 2

Hi all, I don´t have access to the email account registered in Dropbox anymore. I remember the password, but as i I am trying to login from a new Laptop, Dropbox is sending me a 6 digit code that i can not read because I dont have access to the email. Any ideas how to recover my account? I dont have another email account or cell phone as recovery options registered in Dropbox.

Thanks in advanced.

Re: password recovery

Mark
Super User II

Without access to the email account there is no way to log on I'm afraid. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Problem with resetting the password

ChriGenoa
New member | Level 2

Hi, 

I have a problem with resetting the password for the dropbox account created with the email address<<removed>>.
This email address no longer exists, but it has become an alias of the<<removed>> email address. When I request the password reset link to be sent to <<removed>>, I do not receive the email. I also tried to put the email address<<removed>>, but I don't receive the email anyway. Can you please help me?

Thank you

Re: Problem with resetting the password

Mark
Super User II

Are you still able to receive emails to the old address? If not I'm afraid you cannot recover it


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Problem with resetting the password

ChriGenoa
New member | Level 2

Yes, I get all the emails sent to the old address, but not the dropbox password reset email. I also had the technicians of the company where I work check that they have not been blocked by the spam filter. They told me there are no dropbox emails. How can I have the password reset in any other way?

 

Thanks

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